Refund Policy
Return Policy – Damaged or Faulty Products
At Hello Breeze, we want you to feel confident about your purchase. Below you'll find information about returns, refunds and what happens if something isn't quite right.
30 Day Guarantee
You have the right to return your product within 30 days of receiving it.
To start a return, you must always contact our customer service team before sending the product back. We will provide you with the correct return address and instructions for how to complete the return.
Returns sent without prior contact with customer service, or without following our instructions, will not be accepted.
Return Conditions
For a return to be approved, the product must:
- Be unopened and in its original, unbroken packaging
- Be unused
- Include all accessories and any documentation
- Not be damaged in any way
Because Hello Breeze products are underwear, we're only able to accept returns where the item is unopened and the seal is intact. This is for hygiene reasons and helps us process your return as quickly as possible.
Customer Responsibility for Returns
You are responsible for:
- The cost of return shipping
- Making sure the product is properly packaged and protected during transport
- Any damage or loss during return transport
- Making sure the parcel is delivered to the address provided
We recommend using a trackable and insured shipping method.
We do not accept returns sent to parcel lockers or pickup points. We only accept returns sent to the address provided when you contact us about your return.
Exceptions to the Right of Return
For hygiene and health reasons, the right to return does not apply to products that have been unsealed or opened after delivery, where the product is not suitable for return due to health or hygiene reasons. This applies to all Hello Breeze underwear products once the packaging seal has been broken.
Refunds
Once we've received and checked your return in line with our return conditions, we'll process your refund.
Refunds are made within 14 days of us receiving and approving the return, and are issued via the same payment method used for the original purchase, unless otherwise agreed.
Faulty Products
If you've received a faulty or incorrect product, please contact us straight away. We'll help you resolve the situation as quickly and smoothly as possible.
Delivery and Processing
We process your order within 1 to 3 business days after payment has been confirmed. Once your order has shipped, you'll receive a confirmation email with tracking information so you can follow your delivery.
Delivery time is normally 5 to 14 business days, depending on destination and chosen shipping method.
Please note that delivery times may be affected by public holidays, peak season or unforeseen delays with the courier.
If you haven't received your order within the stated delivery time, please contact our customer service team and we'll help you further.
Contact
Have questions or want to start a return?
Contact our customer service team at: fifloo.cestore@gmail.com
We're always here to help.